We rely on our partners to create safe, welcoming experiences for travellers. These guidelines will help you prepare properly, comply with laws, and ensure every guest feels secure.
You are responsible for ensuring your accommodation, tours, or transport services meet the legal requirements of your region.
Whether it’s a room, a car, or an activity, make sure everything is clean, maintained, and ready for use. Provide clear instructions for travellers about safety procedures when necessary.
Give travellers accurate information about your services. Disclose any special requirements, risks, or conditions upfront. This builds trust and prevents misunderstandings.
Always communicate through GoProvidence’s messaging system, accept payments only via the platform, and never request cash or off-platform transactions.
Respect your guests’ personal data and never ask for unnecessary information beyond what is required for the service.
Good communication makes travellers feel safe. Reply promptly to questions, provide clear directions, and be available in case of emergencies.